PABX Alcatel OmniTouch Call Center

OmniTouch Call Center – Office Edition
An integrated call center solution for small and medium businesses
The Alcatel-Lucent or Alcatel PABX OmniTouch Call Center Office is designed for small enterprises and runs on the Alcatel-Lucent OmniPCX Office. This simple, all-in-one solution is designed to enhance customer relationship management and grow with the company’s needs.

-Overview of OmniTouch Call Center – Alcatel PABX
The solution includes:

* Automatic Call Distribution (ACD), which is fast and easy to install and configure
* Monitoring and statistics, including a supervisor application and a statistics application
* Agent assistant, a user-friendly interface that allows each agent to access the various functions needed for his activity

-Benefit of OmniTouch Call Center – Alcatel PABX
* Improved quality of service and optimized use of company resources
* Easy call management directly from the agent’s computer screen
* Enhanced visibility of agent performance and improved financial management

-Features of OmniTouch Call Center – Alcatel PABX
* Automatic call distribution with advanced call queuing mechanisms
* Agent assistance application including session control and personal statistics
* Supervisor console for group and agent monitoring and management
* Statistics manager applications

-Technical Info of OmniTouch Call Center – Alcatel PABX
Client PC requirements

Agent Assistant

* CPU Pentium 500 Mhz
* RAM: 64 MB
* Disk space: 50 MB
* OS: Windows® NT4 SP6, Windows® 2000 SP4 or Windows® XP Ethernet board

Supervisor Console

* CPU Pentium 500 Mhz
* RAM: 64 MB
* Disk space: 50 MB
* OS: Windows® NT4 SP6, Windows® 2000 SP3 or Windows® XP Ethernet board

Statistic Manager

* CPU Pentium 500 Mhz
* RAM: 64 MB
* Disk space: 50 MB and 500 MB for one year statistics
* OS: Windows® NT4 SP6, Windows® 2000 SP3 or Windows® XP Ethernet board

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